Shenzhen will set up the service quality evaluation system of public health

Shenzhen will set up the service quality evaluation system of public health
(Reporter Yu HaiRong) Ministry of Health learnt from the city yesterday the reporter, according to the requirement of our city " suggetion on advancing the reform of medical and health system ", for promote the intersection of our city and the intersection of public health and service ability and service quality, the intersection of city and Ministry of Health make " Shenzhen the intersection of public health and service quality assess the implementing method wholly ", consulting the opinion at present. From next year, our city will mark the public health service quality of every medical organization, the result of grading will be announced every year by Municipal Health Bureau.It is introduced, the service quality of the public health means all kinds of public health organs launch the service activity of the public health, fulfil the quality that the public health serves the function and meet intensity of the health result that individual and colony expect. Public health content that service quality assesses wholly include two respects: First, the organization bearing the public health and serving the function to the whole city appraises from foundation, course, result and satisfaction,etc. synthetically; Second, comment on the public health service quality of every area under one's jurisdiction synthetically.It is reported, assess the target including Center for Disease Prevention and Control, Health Inspection Institute, healthcare hospital for women children, prophylactico-therapeutic institution of chronic disease, research institute of the health education, spiritual health organ, prophylactico-therapeutic institution of occupational disease, professional public health service organizations such as medical information center, first-aid centre, blood center,etc. and fulfilling the hospitals, society health centres at all levels of the public health function. Assess and divide into the unit and comment, district level 3 levels of assessing, at city level assessing etc. by oneself, at city level among them to assess and trust the professional intermediary to survey masses' satisfaction, the intersection of masses and 30 that is grade satisfaction.The relevant persons in charge say, according to assessing and scoring finally, every public health service organization will be divided into " outstandingly " , " good " , " qualified " With " not up to standard " Four ranks. "This grades and does not only concern the ' face ' question of every public health service organization, the more important thing is that will also appropriate every public service organization funds as the administrative responsibile institution of the hygiene, the head of the unit examines, and comments on the important basis of the service quality level of every public health organ of our city. " The municipal or district health bureau will set up the service quality of public health organ to assess and manage the file wholly, it is longitudinal compared with the horizontal one and analyzing to carry on the assessment result regularly, fully utilize assessing the result, improving the evaluation system constantly.
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